FAQ

Setting up your Dragonia Casino account is straightforward and takes just a few minutes. Start by clicking the "Sign Up" button on our homepage and fill out the registration form with your basic information, including your name, email address, date of birth, and preferred currency. You'll need to be at least 18 years old to register.Choose a strong password and select your preferred currency from our available options: USD, EUR, CAD, AUD, Bitcoin, Bitcoin Cash, Ethereum, Litecoin, or Tether. After completing the form, verify your email address by clicking the link we send to your inbox.Once verified, you can make your first deposit and start playing immediately. Remember that you'll need to complete identity verification (KYC) before making your first withdrawal, so having your identification documents ready can speed up the process later.

New players at Dragonia Casino can claim an impressive welcome package worth up to $500 plus additional perks. Our Casino Welcome Bonus offers 100% match on your first deposit up to $500, plus 200 free spins delivered over 10 consecutive days (20 spins per day), and one Bonus Crab feature.The minimum deposit to qualify is $20, and the bonus activates automatically with your first real-money deposit. The wagering requirement is 35x the combined deposit and bonus amount for the matched funds, while free spins winnings carry a 40x wagering requirement.You have 10 days from activation to meet the wagering requirements. The bonus applies to selected slot games, keno, and other non-table games, which contribute 100% toward wagering. Table games like blackjack and roulette contribute only 10%, so focus on slots for faster bonus clearing.

Currently, Dragonia Casino doesn't offer traditional no deposit bonus codes. However, our welcome package provides exceptional value with the 200 free spins included in the Casino Welcome Bonus, which essentially gives you extra gameplay opportunities beyond your initial deposit.Instead of no deposit codes, we focus on delivering generous matched deposit bonuses and ongoing promotions for active players. Our Weekly Reload Spins offer 50 free spins with qualifying deposits Monday through Thursday, while the Weekend Reload Bonus provides a 50% match up to $700 plus 50 additional free spins.VIP players enjoy exclusive cashback offers ranging from 5% to 15% based on their loyalty level. These ongoing promotions often provide better long-term value than one-time no deposit offers, especially for players who plan to enjoy regular gaming sessions.

Dragonia Casino supports an extensive range of payment methods to accommodate players worldwide. Traditional options include Visa, MasterCard, and bank transfers for those who prefer conventional banking methods. E-wallet users can choose from Neteller, Skrill, MuchBetter, and Mifinity for fast, secure transactions.Cryptocurrency enthusiasts have multiple options including Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC), Cardano (ADA), Ripple (XRP), and Tether (USDT). Crypto transactions often process faster and offer enhanced privacy compared to traditional methods.Additional options include Interac for Canadian players, PaySafeCard for prepaid transactions, and Neosurf for added security. Note that deposits made through Neteller and Skrill are excluded from bonus eligibility, so consider using alternative methods if you want to claim promotional offers.Processing times vary by method, with e-wallets and cryptocurrencies typically processing within 24 hours, while bank transfers may take 3-5 business days.

Wagering requirements determine how many times you must play through bonus funds before withdrawing winnings. At Dragonia Casino, the Casino Welcome Bonus carries a 35x wagering requirement on the combined deposit and bonus amount. For example, if you deposit $100 and receive a $100 bonus, you'll need to wager $7,000 ($200 × 35) before withdrawing.Free spins winnings have separate 40x wagering requirements. If your free spins generate $50 in winnings, you'll need to wager $2,000 before those funds become withdrawable.Different games contribute varying percentages toward wagering requirements. Slots, keno, and similar games contribute 100%, making them the most efficient choice for clearing bonuses. Table games like blackjack and roulette contribute only 10%, meaning a $100 bet on blackjack counts as just $10 toward wagering requirements.The maximum bet allowed while clearing bonuses is $5 (or currency equivalent). Exceeding this limit may void your bonus and associated winnings.

Absolutely! Dragonia Casino is fully optimized for mobile play across all devices. Whether you're using an iPhone, Android phone, tablet, or any other mobile device, you can access our complete game library through your mobile browser without downloading any apps.Our mobile platform maintains the same functionality as the desktop version, including account management, deposits, withdrawals, and customer support access. The responsive design automatically adjusts to your screen size, ensuring smooth gameplay and easy navigation regardless of your device.All games from our software providers, including slots from NetEnt, Pragmatic Play, and Evolution Gaming live dealer tables, are mobile-compatible. You'll experience the same high-quality graphics, smooth animations, and exciting features whether playing at home or on the go.The mobile interface prioritizes user experience with intuitive menus, quick loading times, and seamless transitions between games and account features.

Dragonia Casino features an impressive collection of games from over 70 renowned software providers. Major names include NetEnt, Microgaming, Pragmatic Play, Evolution Gaming, Playtech, Big Time Gaming, and many others, ensuring diverse gameplay experiences and top-quality entertainment.Our slot selection spans thousands of titles, from classic three-reel games to modern video slots with innovative features like Megaways mechanics, cascading reels, and progressive jackpots. Popular titles include games from Hacksaw Gaming, NoLimit City, and Red Tiger Gaming.Table game enthusiasts can enjoy multiple variants of blackjack, roulette, baccarat, and poker. Our live dealer section, powered by Evolution Gaming and Ezugi, offers real-time gaming with professional dealers streaming from state-of-the-art studios.Additional options include video poker, keno, scratch cards, and specialty games. The diversity ensures every player finds games matching their preferences, whether seeking high-volatility slots for big win potential or low-risk table games for steady gameplay.

Yes, Dragonia Casino operates under proper licensing and regulation to ensure player safety and fair gaming. We maintain strict compliance with regulatory requirements, including regular audits of our random number generators and game fairness protocols.Our licensing ensures that all games operate with certified RNG (Random Number Generator) technology, guaranteeing that outcomes are completely random and cannot be manipulated. Independent testing agencies regularly verify our games' fairness and payout percentages.We implement industry-standard security measures including SSL encryption to protect personal and financial data during transmission. Your account information, transaction details, and gaming activity remain confidential and secure.Our commitment to responsible gambling includes tools for setting deposit limits, session time limits, and self-exclusion options. We also provide resources and support for players who may need assistance with gambling-related concerns.

The Know Your Customer (KYC) verification process is a standard security measure required before your first withdrawal. This process helps prevent fraud, money laundering, and ensures compliance with international gaming regulations.You'll need to provide several documents: a government-issued photo ID (passport, driver's license, or national ID card), proof of address dated within the last three months (utility bill, bank statement, or official correspondence), and potentially proof of payment method ownership.Upload clear, high-quality images or scans of these documents through your account dashboard. Our verification team typically processes submissions within 24-48 hours during business hours. You'll receive email confirmation once verification is complete.We recommend completing verification shortly after registration to avoid delays when you're ready to withdraw winnings. The process is secure, and all documents are handled confidentially according to strict data protection protocols.

If you encounter technical problems, start with basic troubleshooting steps. Refresh your browser, clear your cache and cookies, or try switching to a different browser. For mobile users, ensure you have a stable internet connection and sufficient device storage.Check if the issue is game-specific by trying different games. Sometimes individual games may experience temporary connectivity issues while others work normally. Restarting your device can also resolve minor technical glitches.If problems persist, contact our customer support team through live chat or email at support@dragonia.com. Provide specific details about the issue, including which game you were playing, your device type, browser version, and any error messages received.Our technical support team is equipped to handle various issues, from game loading problems to account access difficulties. They can also check if there are known issues affecting specific games or features and provide estimated resolution times.

Dragonia Casino is committed to promoting safe, responsible gaming practices. We provide multiple tools to help players maintain control over their gambling activities, including deposit limits, session time limits, loss limits, and cooling-off periods.Players can set daily, weekly, or monthly deposit limits through their account settings. These limits help prevent overspending and encourage mindful gaming habits. Session reminders alert you about time spent playing, helping maintain awareness of gaming duration.Our self-exclusion feature allows players to temporarily or permanently restrict access to their accounts if needed. We also provide links to professional organizations like GamCare, Gambling Therapy, and Gamblers Anonymous for players seeking additional support.We monitor gaming patterns and may reach out to players showing signs of problematic gambling behavior. Our staff receives training to recognize and respond appropriately to responsible gambling concerns, always prioritizing player wellbeing over revenue.

Dragonia Casino offers responsive customer support through multiple channels. Our live chat feature provides the fastest assistance, available directly through the website interface. Simply click the chat icon to connect with a support representative who can help with account questions, technical issues, or general inquiries.For non-urgent matters or detailed issues requiring documentation, email our support team at support@dragonia.com. Email responses typically arrive within a few hours during business hours, and our team provides comprehensive answers to complex questions.Our support team is knowledgeable about all aspects of the casino, from bonus terms and game rules to payment processing and technical troubleshooting. They can assist in multiple languages and are trained to provide friendly, professional service.When contacting support, have your account information ready and provide specific details about any issues you're experiencing. This helps our team provide faster, more accurate assistance.