Terms and Conditions

Welcome to Dragonia Casino. These site terms govern your access to and use of our website, player account, games, promotions, and related services. By registering, depositing, accessing, or using the platform, you accept these conditions of use. This page sets out the main rules, rights, and responsibilities that apply when you play, claim bonuses, or otherwise use our services.

Who may use the platform

Dragonia Casino is intended for adults only. You must be at least the legal gambling age in the place where you are physically located to create an account and place wagers. It is your responsibility to make sure online gambling is lawful where you are located. The operator may restrict or block access in certain countries or regions, and those restrictions are enforced at our discretion.

Access to promotions, games, or payment options may vary by jurisdiction. The casino does not guarantee that every feature, game, bonus, or payment method will be available in every location at all times.

Account registration basics

To open an account you must provide accurate and current information, and accounts must be registered in your own name. Each player may only hold the number of accounts expressly permitted by the operator. False details, duplicate accounts, or attempts to hide identity may lead to restricted access or account closure.

You may be asked to verify your details before you can deposit, place wagers, or withdraw funds. Keep contact details and personal information up to date to avoid delays.

Identity checks and verification

We may request documents or information to verify your identity, age, address, payment method ownership, or other account details. Common requests include government-issued ID, proof of address, and proof of payment source. Verification helps protect your account, prevents fraud, and ensures compliance with anti-money-laundering rules.

Verification requests should be completed promptly. Pending verification, we may limit account activity, suspend withdrawals, or restrict bonuses until the requested information is provided.

Use of your player account

Your login details are personal. You are responsible for keeping your username and password secure and for all activity that occurs through your account. Accounts must not be shared, transferred, sold, or used on behalf of another person. If you suspect unauthorized access, notify support immediately.

If multiple people use the same device, do not allow others to access your account. We may suspend or close accounts where shared access creates risk or breaches our rules.

Deposits, withdrawals, and balances

Dragonia Casino supports a variety of payment methods, including bank transfer, Bitcoin, Bitcoin Cash, Cardano, Ethereum, Litecoin, Tether, Visa, MasterCard, and e-wallets such as Neteller and Skrill, among others. Payment options, processing times, eligibility, and limits may vary by method, country, and account verification status.

Withdrawal requests may be reviewed before approval and may require additional verification. The casino may apply reasonable checks to prevent fraud and to comply with regulatory requirements. Processing times depend on the chosen method and verification status. We may also apply transaction limits and reserve the right to set or change limits in line with security or regulatory needs.

Certain deposit methods do not qualify for promotions. For example, deposits made via Skrill and Neteller are excluded from promotional offers unless stated otherwise.

How bonuses and promotions work

Bonuses, free spins, and promotional offers are subject to specific bonus terms in addition to these site terms. Before taking part, review the particular promotion terms published where the offer appears.

Key points about promotional offers at Dragonia Casino:

• The standard welcome package is 100% up to $500 plus 200 free spins and one Bonus Crab, subject to the bonus terms. The wagering requirement for the welcome bonus is 35x the deposit plus bonus; free spins winnings carry a 40x requirement.
• Free spins from the welcome offer are released as 20 per day for 10 consecutive days and must be claimed within the provided availability window.
• Bonuses are non-sticky by default: your real money balance is used first, and bonus funds are used only after your real balance is depleted.
• Maximum bet while any bonus is active is $5 per spin or wager, unless stated otherwise in a specific promotion.
• Wagering contributions depend on game type. Slots contribute 100% (with listed exceptions), table games and live casino typically contribute 10%, and jackpot, slingo, and bingo games may contribute 0%.
• Some promotions require manual opt-in and activation from your profile or the My Bonus section. Bonuses not activated or claimed as specified may be void.
• Where offered, conversion limits, time limits, game restrictions, eligibility criteria, and other rules will be set out in the related bonus terms. You should read those rules before participating.

Dragonia Casino reserves the right to cancel or adjust promotions, reclaim bonus funds, or void winnings where there is clear evidence of bonus abuse, collusion, or other misuse.

(See our full bonus rules on the bonus terms page.)

Game availability and access to services

We aim to provide reliable access to games such as slots, blackjack, roulette, video poker, craps, and live dealer tables. Availability may vary by location, device, and the software providers we work with. Games and features may be added, removed, suspended, or limited at any time for maintenance, regulatory reasons, or software updates.

Some titles may be excluded from promotions or have different wagering contributions. We do not promise that every game will be available at all times.

Fair play and prohibited behavior

Players are expected to use the platform lawfully and honestly. Prohibited behavior includes:

• Using false or misleading information.
• Attempting to defraud the casino, manipulate games, or exploit software or bonus conditions.
• Collusion with other players, multi-accounting to gain an advantage, or chargeback abuse.
• Using unauthorized software, bots, automated scripts, or tools that interfere with fair play.
• Allowing someone else to use your account.

If we reasonably suspect abuse, we may withhold funds, void wagers, or take corrective action while reviewing the matter.

When we may limit, suspend, or close accounts

Dragonia Casino may refuse service, limit wagering, suspend bonuses, freeze transactions, or close accounts where we reasonably believe the platform rules have been broken, verification is incomplete, or there are regulatory, security, or fraud concerns. Any such action will be proportionate, and we will aim to explain the reason and any steps required to resolve the matter.

Where funds are withheld pending investigation, they will be handled in line with applicable laws and our policies.

Errors, mistakes, and technical issues

Technical errors can occur. If we identify obvious mistakes—such as incorrect balances, mispriced promotions, or game malfunctions—we reserve the right to correct the error and to take appropriate, reasonable steps to address consequences. This may include reversing affected transactions or reverting bonus activity that resulted from a mistake.

We are not responsible for losses arising from unsupported devices, user configuration issues, third-party failures, or interruptions outside our control. If you experience problems, please contact support so we can investigate.

Responsible gaming and player protection

Gambling should be treated as entertainment, not a way to make money. Dragonia Casino supports responsible gaming and offers tools to help you control play, including deposit limits, session limits, self-exclusion, and reality checks where available. If you feel your gambling is causing harm, seek help and consider using available restrictions.

For guidance and support resources, see our Responsible Gaming page.

Intellectual property

All site design, branding, text, images, software, and original materials are the property of Dragonia Casino or our licensors. You may not copy, reproduce, republish, distribute, or commercially exploit content from this site without prior written permission.

Third-party providers and linked services

Some games, payment processors, and technical services are delivered by third parties. These providers operate under their own terms and may have separate availability, limits, or requirements. While we work with trusted providers, the operator is not responsible for failures or interruptions caused by third-party services.

Where internal pages or linked material provide third-party contact details or rules, those rules may apply in addition to our site terms.

Limitation of liability

To the extent permitted by law, Dragonia Casino is not responsible for indirect losses, lost profits, or special damages arising from your use of the platform. We are not liable for losses caused by technical interruptions, unsupported devices, third-party failures, force majeure events, or misuse of the service by you or others.

Our liability in relation to direct losses will be governed by applicable law and will not be unreasonably excluded. If you have concerns about liability, contact support for clarification.

No guarantees and service availability

The website, games, and services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, constant availability, or error-free operation. Scheduled maintenance, software updates, and emergency fixes may result in temporary outages.

Updates to these rules

We may update these site terms from time to time. The latest version published on the website will apply from the date it is posted, unless otherwise stated. We recommend that you review the terms periodically; continued use of the platform after changes are posted indicates acceptance of the updated terms.

Related policies you should read

Other pages that affect how you use Dragonia Casino include our Privacy Policy, Responsible Gaming page, bonus terms, AML/KYC policy, and Cookie Policy. These documents work together with the site terms and may contain important details about privacy, data handling, and responsible play.

• Privacy Policy: /privacy-policy
• Responsible Gaming: /responsible-gaming
• Bonus Terms: /bonus-terms

Restricted locations and special rules

Access to Dragonia Casino is restricted in certain countries and territories. The casino does not accept registrations or play from residents of Afghanistan, Armenia, Belarus, Bulgaria, China, Curacao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, Republic of Moldova, Myanmar, Romania, Russia, North Korea, Netherlands, Netherlands Antilles, Sweden, Ukraine (including Crimea), United Kingdom, United States of America, and Ivory Coast. Some offers have further country-specific caps or exclusions; always check the specific promotion terms.

While VPN usage is permitted, using technologies that hide your location does not override geographic restrictions or legal requirements. You remain responsible for ensuring compliance with local laws and for providing accurate location information when required for verification.

How to contact us

If you have questions about these rules, need help with verification, or want to report suspected abuse, contact our support team via live chat on the site or email support@dragonia.com. For general inquiries or to manage account issues, visit our contact page.

• Contact page: /contact

These terms are intended to create straightforward, fair expectations for using Dragonia Casino. By continuing to use the site you confirm that you understand and accept these conditions of use, and agree to follow the platform rules and player responsibilities described here.